Probably the most problem-free EV charging networks within the U.S. proper now are those constructed by Tesla and Rivian, in response to a new survey from Shopper Reviews.
The publication surveyed 1,230 homeowners on their EV charging experiences between March 2024 and February 2024, and simply 4% of the respondents mentioned they skilled issues at Tesla’s Supercharger community. Solely 5% mentioned they skilled issues utilizing Rivian’s Journey Community chargers.
House owners had the worst expertise with Shell’s Recharge community, having reported an issue 48% of the time. EVgo and Blink chargers had been equally troublesome, with homeowners experiencing issues 43% and 41% of the time, respectively. Different well-known networks didn’t carry out too properly, both, with homeowners logging issues at Electrify America 35% of the time and at ChargePoint chargers 24% of the time. Rivian and Tesla had been the one networks in single digits.
EVs made up greater than 8% of auto gross sales within the U.S. final 12 months, according to Cox Automotive, and whereas gross sales development has cooled, general quantity remains to be rising. Individuals are more and more embracing electrical automobiles, nevertheless it’s clear from Shopper Reviews’ survey that most of the charging networks meant to help that adoption are lagging approach behind. Representatives for Shell, EVgo, Blink, Electrify America, and ChargePoint didn’t instantly reply to requests for remark.
Shopper Reviews mentioned that the commonest reported issues throughout all networks needed to do with making funds and with the charging station {hardware} itself — particularly with the screens.
“By calling out damaged screens, cost points, and gradual charging energy, neighborhood members are crowdsourcing knowledge that may maintain charging networks accountable and enhance drivers’ expertise with public charging,” Shopper Reviews’ marketing campaign supervisor Drew Toher mentioned in a press release.
Tesla has been constructing out its Supercharger community for over a decade now, so it’s not stunning that it has hammered out a whole lot of the problems that also plague many of those different firms. And that’s nice information for non-Tesla EV homeowners or potential patrons, because the firm has opened up the Supercharger community to essentially all other electric vehicles.
What’s a bit stunning is that Rivian is outwardly matching Tesla in relation to reliability, at the least primarily based on these respondents’ experiences. Which means it’s off to an awesome begin with its first 100 stations. However it is going to be as much as Rivian to keep up that high quality because it makes an attempt to construct the opposite 500 stations it has planned for North America.
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