Spotify has acknowledged a difficulty that’s inflicting a few of its paid Premium subscribers to come across adverts when attempting to play music. In an X post published on Thursday by Spotify’s customer support account, the corporate mentioned it’s wanting into the issue and linked to its Group web site the place the problem has been documented by customers over the previous 4 weeks.
Nonetheless, the corporate clarified to TechCrunch that the present challenge has a distinct trigger from the bug that had been beforehand reported by customers.
It mentioned a small variety of customers had been affected by the issue and its groups have deployed a repair. (The X account has not but posted that the repair was launched, as of the time of writing, and remains to be responding to person complaints by suggesting workarounds, like logging out and again in.)
In accordance with user reports on Spotify’s site and elsewhere on the internet, Premium customers who confronted the problem turned annoyed as they had been paying for an ad-free expertise, however had been nonetheless pressured to listen to adverts. Recommended options, like logging out, haven’t labored, both, many mentioned.
The problem had affected folks throughout cell, desktop, and internet, the studies indicated.
A few of the customers additionally noted the problem was not on their facet.
For example, they made certain their cost info was up-to-date earlier than registering a grievance on Spotify’s website. Others had demanded a refund since they had been paying for an upgraded expertise they didn’t obtain.
The problem with the buggy Premium tier follows information that Spotify will quickly launch new subscription tiers, together with a “superfan” providing that can embrace a deeper music and video catalog and different fan experiences. WMG is a partner in the new effort.
Spotify competitor YouTube this week launched a Premium Lite subscription, providing ad-free movies exterior of music content material. The extra reasonably priced $7.99 monthly subscription gained’t embrace entry to YouTube Music or different options like background play and downloads.
Replace: The corporate posted to X at 1:46 pm ET on Thursday to say points had been “all clear.”
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